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Upskill with the world’s most influential books in bite-sized lessons.

Business Essentials

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Insights On Customer Centricity

Human Resource Management

INSIGHTS FROM BEST-SELLING BOOKS

Upskill with business leaders, subject matter experts and faculty from top universities.

Lessons From Unusual Leaders

Team Building 

Lessons On Change Management

Lessons From Rising Leaders

Lessons From Big Brands

INSIGHTS FROM FACULTY & EXPERTS

Fanocracy by David Meerman Scott and Reiko Scott

The Experience Economy By Joseph Pine And James Gilmore

Growing Happy Clients By Daphne Tideman And Ward Gasteren

Digital body language refers to how you say something, and the cues and signals you send out in your digital messages. The tone of digital communication gets misinterpreted all the time. In this course, we will explore the book 'Digital Body Language' by Erica Dhawan in which we will share the tools and strategies to effectively convey your ideas, negotiate relationships, and build trust through your digital body language.

The tone we will use in our digital communication gets misinterpreted about 50% of the time. This can create mistrust and confusion, leading to far-reaching consequences. This series will highlight the importance of having the right communication processes and how we can use our digital body language to get our ideas across effectively.

What Is Digital Body Language And Why It Matters

Empathy drives morale, engagement, innovation, and retention among employees. However, digital communication makes it difficult to show empathy. This video will explore all the drivers that create disconnect while communicating digitally.

One can't get away with the stressors that power dynamics cause while communicating digitally. After watching this video, you will be equipped with the tool to guide your digital communication with various stakeholders at your workplace.

This video will introduce you to a quiz that will help you help you recognize your digital stressors.

We need to start recognizing the factors that trigger digital anxiety in our communication. In this video, you will explore how receiving a brief and sloppy text/email can hurt your morale and what you can do when you receive a message like this.

Sources Of Anxiety-Provoking Digital Body Language: Brevity

Some phrases that are used in digital conversation might be polite but can be construed as coded micro-aggression. This video will equip you with the ability to avoid passive-aggressive behavior when communicating with your boss or a co-worker.

Sources Of Anxiety-Provoking Digital Body Language: Passive-Aggressiveness

Not getting a response to an email or a text can be another source of anxiety. This video provides you with tips to deal with the anxiety caused by ghosting and what can you do, as a sender and a receiver, to avoid digital ghosting.

Sources Of Anxiety-Provoking Digital Body Language: Slow Responses

Workplace culture over the years has become more informal and if you are a person who tends to be more formal in your communication, it can make your sound unfriendly. After watching this episode, you will be able to consider the relationship of the person receiving your communication and tailor your communication accordingly to reduce anxiety to the receiver.

Sources Of Anxiety-Provoking Digital Body Language: Formality

Sometimes the best intentions might be misinterpreted in a different way due to your communication style. In this episode, you will be able to analyze your response to ensure you communicate clearly without much room for confusion.

Sources Of Anxiety-Provoking Digital Body Language: You

The mode in which you choose to communicate is as important as how you communicate. After watching this video, you will ask pertinent questions before choosing the medium to communicate.

Essentials Of Digital Communication: Choice Of Medium

Punctuations, emojis, hashtags, likes, and all-caps in digital communications are like non-verbal cues which we use in our face-to-face communication. This video will help you use digital non-verbal cues in a thoughtful manner.

Essentials Of Digital Communication: Punctuations, Symbols And Emojis

A delay in response from bosses can make employees anxious leading to them imagining the worst-case scenario. This video will help you, as a leader, frame your responses in a way that alleviates the anxiety that might have caused the delay. It also, as a receiver of communication, prepares you to expect delays in responses in digital communication.

Essentials Of Digital Communication: Timing

This episode will help you determine your digital communication style.

Quiz 2: What Is Your Personal Digital Body Language Style?

We will now discuss various ways you can use your digital communication to have a positive impact on your team and colleagues. In this video, we will explore how to use your body language to show appreciation towards your team and colleagues.

The Laws Of Digital Body Language: Value Visibly

Poor communication can lead to failures, confusion, and a decrease in morale. After watching this episode, you will apply the principles to communicate clearly and decrease the chances of any confusion.

The Laws Of Digital Body Language: Communicate Clearly

Effective collaboration requires clear communication without leaving any room for misinterpretation, fear, or anxiety. This episode will explore the principles that you need to keep in mind to collaborate confidently in this digital age.

The Laws Of Digital Body Language: Collaborate Confidently

All the laws if implemented properly will give rise to a culture of total trust within an organization. This video lays downs the steps organizations can take to create a culture of total trust among employees.

The Laws Of Digital Body Language: Trust Totally

As a team leader, how do you measure if your team feels psychologically safe under your leadership? You can use the quiz discussed in the video to measure it and take actions based on the result.

Quiz 3: How Psychologically Safe Is Your Team?

There is a difference in expectations depending upon which gender one is communicating with, and organizations need to understand this difference to improve clarity in communication. This video will equip you with steps that you can take to bridge the gender divide in communication within your organization.

This video will recap all the insights and lessons from the series.

Seemingly complex issues can be a drain on time and resources. Leadership coach Mike Figliuolo shows you how to make the process of problem-solving more efficient, in five simple steps. Figliuolo is the managing director at thoughtLEADERS LLC — a leadership and training firm — and the author of multiple books on leadership and communication.

To simplify a complex challenge, start by narrowing down its scope. Define the problem before you decide the route to solve it.

Define The Problem, Success And Decisions Needed

Learn to reach solutions quicker by identifying possible causes of the problem. Getting a complete picture prevents wasted effort.

Much time can get wasted in conducting unnecessary analysis. If new data is not going to change the answer, there is no need to waste effort on additional research.

Time can get wasted in conducting unnecessary analysis. If new data is not going to change the answer, there is no need to waste effort on additional research.

Before you begin your analysis, zero in on the one big idea by making a prioritization grid. Use a 2X2 matrix to get to the right starting point.

With clarity on the success metric, you will know when the problem is solved. It is then time to move on to the next big idea.

In this course, Louise Crowley, a principal at thoughtLEADERS, will share an approach for understanding your customers and their needs so you can turn your product into something they demand. She will draw insights from the book The Mom Test by Rob Fitzpatrick. You will learn how to gather customer insights, avoid bad data, find the best customers, and derive insights from your conversations with them.

Understanding your customers and what they really want and need is at the heart of building and selling a winning product. This course will provide you techniques for truly understanding your customers and their needs so you can turn your product into something they demand. Louise Crowley will explain how you can ask great questions that get to the heart of your customers’ needs and how you can avoid common research pitfalls along the way.

The three principles of talking to customers about their lives, asking them to be specific, and listening more than you talk are at the heart of good research. After watching this video, you will be able to identify how these principles will help you get better market information on customer needs.

Having a solid interview plan improves your odds of efficiently gathering useful information. After watching this video, you will be able to create an interview plan that is focused and repeatable.

Bad data leads to bad insights. Compliments, non-specific “fluff” answers, and product ideas are all forms of bad data. After watching this video, you will be able to identify when you’re getting bad data and take a different approach to get the insights you need.

To become a good interviewer, you need to practice and assess your performance. After watching this video, you will know how to assess your interview performance and identify areas where you need to improve this skill.

To really understand customers, you need to go deep into their motivations. Fortunately, the words “say more” can help you probe their needs. After watching this video, you will know a great technique for getting customers to open up and share perspectives.

Keeping customer conversations casual can get them to open up more and share their thoughts candidly. After watching this video, you will understand how to balance the need for formal preparation with the need for casual execution of these conversations.

Setting the stage for a casual conversation takes preparation. After watching this video, you will have ideas for where and when to conduct your interviews and approaches for making sure you enter those conversations in a relaxed state of mind.

Moving prospects forward to becoming customers requires commitments. The three main types of commitments are time, reputation risk, and cash. After watching this video, you will understand the different kinds of commitments you can ask for and incorporate those into your meetings to move prospects down the path of becoming customers.

Getting commitments of time, reputation, or cash requires being intentional with your requests. After watching this video, you should have a plan for the kinds of commitments you’ll ask for and who you’ll ask for them from.

Your business needs customers and there are two ways to find them: going to your customers or bringing them to you. After watching this video, you will know several approaches for going out to find prospects as well as ways to bring prospects to you.

Prospecting is hard work and can be overwhelming. Start with a small, focused effort to generate prospects. After watching this video, you will have some initial ideas for how you’ll get in front of prospects and get them coming to you for more information.

Customer segmentation requires you to understand “who-where pairs” that help you identify the customers you want to target and helps you reach out to them wherever they congregate. After watching this video, you will be able to begin segmenting your customers and understanding their common needs.

Customer segmentation is a major success driver for your business. After watching this video, you will be able to identify who you’re marketing to, where you can reach them, what types of marketing to use, and what kind of messages might resonate for that segment given their interests or buying motivations.

To have good customer conversations, you must prepare properly. After watching this video, you will understand how to prepare for your customer conversations.

Preparing For And Reviewing Your Conversations 

Preparing for customer interviews requires you to understand the customer and have a clear sense of the questions you want to ask them. After watching this video, you will know how to create a good customer profile and craft an insightful interview guide.

In this course by expert Sam Bennett, learn to write great emails that'll leave a positive impression and even sell to your recipient. Analyze the three types of emails, master transactional and inquiry emails, and distinguish between marketing and sales emails to save time and energy. Communicate clearly and compel your audience, discover how to write emails that'll sell to your customers, and cover advanced strategies to perfect the art of email writing.

Writing Emails People Want To Read By Sam Bennett

Communicate clearly and compel your audience, discover how to write emails that'll sell to your customers, and cover advanced strategies to perfect the art of email writing.

Module 2: Little Known Secrets About Writing Great Emails

Emails are a special kind of communication. After this lesson, you'll be able to combine the elements of a letter, a note you'd pass in the back of the class, and a bulletin-board notice. Being both personal and direct contributes to a high ROI, no matter who your recipient is.

Knowing which category of email you are writing affects your content and your subject line. After this lesson, you'll be able to utilize the three basic types of emails: inquiry, transactional/informational, and marketing/sales. You be clear about which one you are writing, and why.

If you've ever been nervous about introducing yourself or asking for a favor via email, this lesson is for you. After this lesson you'll be able to avoid some common pitfalls of inquiry and transactional emails, and instead use them to excel.

Understanding the difference between marketing and sales emails can make the difference between profit and loss. After this lesson, you'll stop worry about your "unsubscribed" customers and focus on your top customers.

Some of the rules of good writing do NOT apply to emails. After this lesson, you'll know which rules you should be breaking, and which ones to follow to make you a better writer instantly.

Module 3: Be Clear And Bold (Not Pushy Or Whiny)

In the same way that a great teacher makes learning fun, you have a chance to intrigue, convince and even sell your recipient all while having them enjoy the process. After this lesson, you'll have a simple three step process that runs all your emails though Empathy, Values, and Results.

Everyone is busy - especially people reading emails - so you need to be able to capture their attention right away and then keep it. After this lesson, you'll be able to write engaging yet clear emails that grab your customer's attention -- and keep it!

It's common to suffer writer's block when you're not sure what to say. After this lesson, you'll be able to ask yourself just this one straightforward question that will instantly declutter your writing and provide a sure-fire writing strategy.

Few things are more frustrating than sending a great email and then not getting a response. After this lesson, you'll be able to remind your customers with a few simple words and phrases designed to elegantly nudge someone to write you back immediately.

If you can tell a good story, your emails will always get opened. After this lesson, you'll have a roadmap for what makes a good story work and convert prospects to customers.

People are motivated by their values and by their character. After this lesson, you'll be able to mention what matters most to your customers and start reaping the returns on your emails.

There are three little words make up the backbone of every great email: You. Get. Because. After this lesson, you'll be able to incorporate this strategy into not only your emails, but also social media posts, brochures, signs and any time you want to encourage your employees.

We've all gotten terrible emails, but do you know WHY they were terrible? After this lesson you'll be able to avoid the worst crimes against emails, and what to write instead.

Module 5: How Often Should I Send? What Time Of Day Is Best?

Maybe you've heard that you need to send emails at the crack of dawn. After this lesson, you'll have a checklist of "best practices" to consider for making sure your emails get read at the right time by the right people.

One of the advantages of email is that the metrics are easily available – open rates, click through rates, unsubscribe rates, etc. After this lesson, you'll be able to leverage only the most reliable data and ignore the data that isn't actually very useful in your marketing efforts.

The average worker receives over 120 emails each day. How do you be consistent without overwhelming them? The answer is found in the natural world. After this lesson, you'll be able to structure your email cadence around the Fibonacci sequence.

Your clients, customers and colleagues are telling you exactly what they want and need all the time. This session features an easy, safe and completely above-board way to find out what's on their mind without useless surveys or expensive focus groups.

No matter what you're selling, or to whom, you always want your email marketing to feel like a personal invitation. After this lesson, you'll be able to write emails that make your customers feel special. And once they feel special, they'll stay loyal to you forever.

How do you figure out what your call to action is, and how do you phrase it so they actually DO it? After this lesson, you'll be able to determine what your objective is so that you can craft a relevant Call to Action to grow your list, get critical feedback, and increase sales.

Email newsletters have fallen in and out of favor. After this lesson, you'll understand the costs and benefits of sending newsletters and determine the email format that's perfect for you and your team.

Never let a great email go to waste. After this lesson, you'll be able to reuse them as blog posts, social media posts, and even turn them into ebooks. It's easier to justify taking the time to write a great email when you know you're going to get a ton of useful content out of it.

There are simple, ethical ways to share other people's writing, ideas, products and services - and even make money from it. After this lesson, you'll be able to curate other people's content or incorporate affiliate marketing to establish your brand as an expert and leverage SEO.

Turning a "cold" contact into a warm one is easier than you might think. After this lesson, you'll be able to leverage specific words and phrases you can use to invite someone back into relationship with you. You'll feel great being able to approach anyone, any time, even if it's been years.

The "FAQ" and "About Us" pages are often the most-visited of any website, and they represent a terrific opportunity to turn a prospect into a buyer. After this lesson you'll be able to use emails to hone the copy on those pages to work for you rather than against you.

In this episode, the instructor will share further resources to improve your email and business writing skills.

Teamwork can prove elusive for many organizations, while others seem to have it worked out with each member of the team working in perfect tandem with the other. In Leaders Eat Last Simon Sinek delves deep into neuroscience, exploring the science behind good and bad teamwork and leadership. If you are a leader or aspire to be one, watch this series to learn how to create team environments that foster trust and collaboration for the best outcomes.

Great teams are usually defined by their leaders. According to Simon Sinek, there is one defining attribute that the best and most successful leaders across industry possess. Find out what it is in this series.

One of the greatest assets for a leader is the empathy and care he or she have for their team. Learn what it takes to create a culture where teammates look out for each other through the story of an air force pilot in this episode.

Your job as a leader is to create a culture of shared risk and allegiance. Your first step is to demonstrate a supportive mindset yourself.

Leaders need to create work environments where employees feel safe. This video shows how to create a Circle of Safety where everyone rallies together and stands united against external threats.

For an organization to thrive, a leader must create a sense of safety. Give people the tools to work through challenges together.

Find out how leaders who understand the value of empathy and are willing to sacrifice their interests in favor of their teams come out as winners even in aggressively competitive worlds of business.

True leadership is not about exercising authority but about taking responsibility for your people. Your first priority as a leader is to care and protect others.

Leadership is about truly valuing people and going beyond looking at them as resources. This video shows that placing trust in your people, will drive them to their productive best.

Treat your people as you would want them to treat you—with trust and appreciation. Consider your people not as a resource but as your most important asset.

Four different neurochemicals are responsible for human behaviour and impact the work environment. This episode explains how leaders can trigger the right hormones in people to encourage employees to rally together working towards a common goal.

The relative safety of a situation will determine the chemicals our brains release. When people feel trust and support within an organization, they will naturally be more creative and productive.

All ideas are valuable, even if they seem worthless at the time. But to foster of culture where people feel secure to put forth their ideas requires work. Learn what it takes to foster a culture of innovation in this episode.

A collaborative environment will tend to yield innovative results. As a leader in your organization, encourage conversation, interaction and freedom to fail.

Good leaders encourage people to take ownership of their actions and make better decisions. Learn why there is more to leadership than just giving orders, in this video.

Leadership is about empowering people at all levels in an organization. Show respect for your people and encourage them to own their own actions.

Long-term organizations foster long-term leaders. Learn why Simon Sinek draws parallels between good leadership and exercise, in this video.

To empower your organization, maximize productivity and minimize turnover by creating a secure, people-first environment. But just as with exercise, it can take time to see the results.

Today, Millennials make up about half of our workforce. This episode offers actionable advice to help leaders engage with, inspire and learn from the younger members of their teams.

How Do You Solve A Problem That’s Millennial?

Engage with millennials face-to-face as a mentor and a colleague. Use storytelling to bond with millennials in a shared work experience.

Drawing from an impressive track record in teaching executive communications, Mike Figliuolo shows you how to perfect your message to senior executives and important stakeholders in this five-part series. Figliuolo is the managing director at thoughtLEADERS LLC — a leadership and training firm — and the author of multiple books on leadership and communication.

Learn how to indentify your stakeholders' ‘button’ or the one thing that they care about the most. This knowledge is vital in trying to influence them.

Before making an important pitch or presentation, identify your stakeholders' highest priority and focus your communication around that.

Knowing the players, what drives them and how decisions are made increase the likelihood of your proposal getting accepted.

To win in any high-stakes communication scenario, learn who the key stakeholders are, what's important to them, and how the decision is going to be made.

Master high-stakes communication by learning how to address stakeholder concerns before making an important pitch.

Develop Well-Rounded Ideas With Stakeholder Involvement

Gather perspectives and inputs on your idea to ensure its chance of success. With stakeholders involved in the plan, you're more likely to win support.

To find an ally in your key stakeholder, give them ownership of your idea -- be a part of it. This will greatly enhance the chances of approval.

Influence Stakeholders To Come Up With "Your" Idea

Successful high stakes communication means your stakeholder buys into your idea and executes it with ownership.

Learn how to focus your analytical efforts on presenting the right data to stakeholders. Offer the most crucial recommendations to get a guaranteed ‘yes’.

Focus On What's Relevant For Decision-Making

Breaking an idea into relevant components can help you focus on the facts your stakeholder needs to make a decision. Focus your communication on just those facts.

In this course, learn key insights from Matthew Pollard's book The Introvert's Edge to Networking. Learn about the system of networking he has developed that focuses on introvert strengths, and understand why introverts make the best networkers. In this course, you'll be guided through a series of activities, to better understand your passions, ways of developing a networking script, and ideas and tips to help you put it into action, to reach a global audience, in the online world.

The Introvert's Edge to Networking by Matthew Pollard

Networking has traditionally been seen as an extrovert's job but author Matthew Pollard disagrees. He has created a system of networking that focuses on introverted strengths to achieve incredible success, and that system is what we will learn through this course. To begin with, we shall see why introverts make the best networkers, and get a glimpse of what's to come.

One of the strongest motivators known to man is his passion, and knowing what drives you is integral to networking success. In this video we will help you uncover your passions, and see how we can use them more effectively.

Conventional wisdom would lead us to believe that catering to a variety of clients would increase their numbers, but Matthew Pollard shows us how finding and developing your special niche is what leads to networking success. This and other misconceptions about niching is what we will learn to learn about in this video.

Having seen the importance of niching in the previous video, we will now lay down steps to discover your own niche, which will revolutionize what you do and how you network for it.

Entering into the first element of our actual networking script, we look at just how incredibly powerful a story can be in your networking conversation. The author shares his three learnings from the science of storytelling that emphasize this fact.

In this video learn about an activity to confirm what we've learnt from the science of storytelling in the previous video… how facts stay in memory much longer when embedded in a story!

Now that we know how important stories are to our networking script, in this video we learn how to craft truly compelling relevant stories that give your networking conversations the boost they need.

In this video we will look at what the author calls his special weapon that ensures every one of your networking conversations begins with a healthy dose of curiosity, compelling the listener to pay more attention and be more open to what you're saying.

You can gain a lot more from the people you network with by not approaching them all like clients. In this video we will look at a useful way to categorize people, in addition to what mindset we need to adopt to ensure that we never miss out on great networking opportunities again.

In this video we will further delve into the mindsets and behaviors that help us develop strong relationships with our champions and momentum partners. We'll also look at some mindsets that we need to avoid to be successful.

In this video we look at the importance of research before the networking event. We will learn some great practices and pick up great tips on making our research effective.

We've finally arrived at the networking room and here we'll see how we can use this networking system and script to help us maneuver successfully through the room with incredible tangible results.

In this video we shall look at how to end our networking conversations using different types of Call to Action to ensure the best result from it. We also look at different ways of practicing your script to perfect it.

One of the most overlooked steps of networking is following up. Here we look at the importance of it and the different effective ways of following up.

This networking system is one that needs work and constant refining for best results. Here we talk about how to seek and use feedback to perfect your system into a potent networking tool.

This networking system that we've learnt is one that translates very effectively to the online world. In this video we look at how to take your business to a global market.

This video is a summary of the journey we've taken during this course. From self analysis to discovering your passions to learning the different elements of a script and then building it. We then looked at best practices for before, during and after the networking room and finally saw how we can reach a global audience using this system in the online world.

Despite the explosion of social media and messaging apps, email marketing continues to thrive. Email Persuasion outlines a clear framework for engaging audiences, building credibility and trust through persuasive emails, and converting your potential prospects into paying patrons. In his book Email Persuasion, author Ian Brodie gives you practical tips for writing persuasive emails that will help your business thrive.  Stay tuned to this series to master the art of email persuasion as Brian Ahearn, a principal at thoughtLEADERS LLC shares some actionable insights based on the lessons from the book.

Notwithstanding appearances, email marketing is far from dead, they still elicit more purchases than social media handles. With the right techniques you can use the psychology of persuasion to influence customer decisions with well-crafted, engaging emails.

The first step towards using email to promote your business is to have a list of people you CAN write to. Ian Brodie suggests the best ways to build your list in this video.

Sending unsolicited emails ends up doing more harm than good to your reputation. The best way forward is to seek permission to send business emails and thus build your list.

People are generally flooded with mails so often promotional emails lie unopened in mailboxes. This video offers some simple tips that will ensure your email does not lie unopened or trashed in the spam folder of your prospects.

Ensure you always stay on topic while writing an email and not digress from it to avoid getting flagged.

Subject lines can be deal makers or breakers for business emails. Learn how to craft attention grabbing subject lines that pique curiosity by offering some personal benefit to the readers.

Bear in mind that attention is a precious commodity in short supply; originality in your subject line will help grab the valued attention and persuade your prospect to open the mail.

Consistent email marketing can help create a subconscious connect that helps set the stage for converting engagement to sales. Learn from the examples in this video.

Remember, people are turned off by hard-sell tactics, a subtle approach including just a mention and link often proves a more effective sales tactic for email campaigns.

As your list scales, sending personalized emails becomes unmanageable. At some point, it is important to shift to auto responders. This video explains how to segment your audience and sequence your automatic emails to ensure maximum success.

Determine your goal before you compose or sequence your automatic emails. This will help you craft persuasive letters.

Who better to learn the psychology of persuasion from than Brian Ahearn, who teaches it for a living!  This video explains how to build trust for your personal and business brand to appeal to your prospects through your email.

Keep your marketing email personal, specific, short, and crisp avoiding third person references to keep your prospect interested in your offering.

The best of emails hold no value unless you can measure its outcome. Learn how to gauge and track email results by watching this video.

When making decision on future messaging, using a testing technique with two different subject lines and measuring their opening and conversion rates can prove beneficial.

Process Improvement is a broad-based set of approaches that help businesses reduce inefficiency and increase performance. Practitioners have been applying these techniques in manufacturing, operations and service contexts for more than 100 years. This course covers insights from Tristan Boutros and Tim Purdie’s “The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance,” to bring those insights into practice in the viewer’s everyday work. In this course, Mike Nemeth, a principal at thoughtLEADERS, LLC, shares insights and lessons that can help learners understand process improvement core tools and principles, success factors, and management approaches. By the end of the course, learners will have an approach to shape their own next steps as they adjust their own processes. 

The Process Improvement Handbook By Tristan Boutros And Tim Purdie

Process Improvement involves taking a big picture view of the steps and processes that drive everyday work, and making adjustments to get better results. The Process Improvement Handbook is a blueprint for this kind of work, including essential practices and everyday applications. This video introduces the course and the key learning objectives to help learners apply the best practices that can drive improved organizational performance.

Process Improvement has been applied in various ways for more than 100 years. This video sets the stage for the rest of the course by providing historical context and stories of how this body of work has evolved. Several related process improvement approaches are now prevalent in the business world. The work that will follow this course will carry on that legacy.

The first step of effective process improvement is to have the right mindset for the work ahead. This video prepares learners for the work ahead by highlighting ways we take process steps for granted in everyday life, and some essential habits and tools to help become effective practitioners. With the right personal approach and a high-level understanding of basic approaches, you will be ready to understand more detailed concepts.

Start With A Process Improvement Mindset 

The Process Improvement Handbook presents The Process Improvement Manifesto, which codifies the ten essential principles for this work. This video explains each of those principles to help drive a broad organizational approach. All ten principles are inter-related, so learners must understand each concept at a high level to be process improvement advocates.  

Understanding process improvement pitfalls as you start your work will help you ensure success. This video highlights the most common obstacles to successful process improvement efforts so that learners can take precautions and ensure sustained results. The video includes preliminary steps that practitioners can take to ensure favorable process improvement outcomes.

Navigate Common Process Improvement Pitfalls 

To be an effective process improvement practitioner, it’s important to understand the core terms. This video provides an overview lexicon of core process improvement terminology so that learners can address these terms accurately and consistently.

Regardless of the specific process improvement approach one might use in their own business, there are multiple tools that are common. This video introduces those core tools and explains their use to equip learners for effective process improvement work. As you build familiarity with these tools and practice using them, you’ll be building your own process improvement efficiency.

Process Improvement requires the right context and organizational support in order to be effective. This video explains what the authors call the “process ecosystem”, which helps to enable process improvement efforts. 

Process ecosystems are more than just high-level concepts. They can be put in place with careful attention to organizational, people and operational practices and mechanisms. This video provides practical tips to establish your own process ecosystem to ensure the success of your process improvement efforts.

Once you have a basic understanding of process improvement concepts, principles, tools and approaches, it’s helpful to understand different types of approaches for managing these projects across the organization. This video introduces multiple process management models to give new practitioners a broad foundation, depending on their needs

Kaizen is a specific process management approach that allows teams to make process adjustments in a short amount of time. This video introduces the idea of “Kaizen events,” and provides practical tips for conducting these types of group projects. The video includes suggestions for different roles on a Kaizen team, so all participants can contribute meaningfully.

The concept of “agile” is a specific approach to work-flow management as well as a general principle of rapid responsiveness to customer needs. This video addresses both definitions of agile in relation to business process improvement.  When considered as part of an overall business change effort, agile process improvement can yield multiple process adjustments in a short amount of time. 

Dashboards and data charts are a key way to measure and monitor ongoing improvements and the results of various process change tests. This video includes descriptions of dashboard best practices and provides suggestions for common data charts. With clear visual reminders and monitoring tools in place, you’ll be able to keep track of your process improvement efforts and ongoing successes. 

Designing Effective Dashboards And Charts 

How To Excel At Time Management - Mike Figliuolo

How To Excel At Time Management - Mike Figliuolo

How To Excel At Time Management - Mike Figliuolo

Episodes

1. The Importance Of Time Management

2. Delegate Work And Say "No"

3. Eliminate Time-Wasters

4. How To Effectively Say "No"

5. Manage Your Calendar

6. Manage Your Inbox