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Upskill with the world’s most influential books in bite-sized lessons.

Insights On Customer Centricity

Human Resource Management

Insights On Data Science

Transform Your Career

Insights On Marketing

INSIGHTS FROM BEST-SELLING BOOKS

Upskill with business leaders, subject matter experts and faculty from top universities.

Lessons From Famous Families

Lessons From Unusual Leaders

Team Building 

Lessons On Change Management

Lessons From Rising Leaders

INSIGHTS FROM FACULTY & EXPERTS

In this course, Louise Crowley, a principal at thoughtLEADERS, will share an approach for understanding your customers and their needs so you can turn your product into something they demand. She will draw insights from the book The Mom Test by Rob Fitzpatrick. You will learn how to gather customer insights, avoid bad data, find the best customers, and derive insights from your conversations with them.

Understanding your customers and what they really want and need is at the heart of building and selling a winning product. This course will provide you techniques for truly understanding your customers and their needs so you can turn your product into something they demand. Louise Crowley will explain how you can ask great questions that get to the heart of your customers’ needs and how you can avoid common research pitfalls along the way.

The three principles of talking to customers about their lives, asking them to be specific, and listening more than you talk are at the heart of good research. After watching this video, you will be able to identify how these principles will help you get better market information on customer needs.

Having a solid interview plan improves your odds of efficiently gathering useful information. After watching this video, you will be able to create an interview plan that is focused and repeatable.

Bad data leads to bad insights. Compliments, non-specific “fluff” answers, and product ideas are all forms of bad data. After watching this video, you will be able to identify when you’re getting bad data and take a different approach to get the insights you need.

To become a good interviewer, you need to practice and assess your performance. After watching this video, you will know how to assess your interview performance and identify areas where you need to improve this skill.

To really understand customers, you need to go deep into their motivations. Fortunately, the words “say more” can help you probe their needs. After watching this video, you will know a great technique for getting customers to open up and share perspectives.

Keeping customer conversations casual can get them to open up more and share their thoughts candidly. After watching this video, you will understand how to balance the need for formal preparation with the need for casual execution of these conversations.

Setting the stage for a casual conversation takes preparation. After watching this video, you will have ideas for where and when to conduct your interviews and approaches for making sure you enter those conversations in a relaxed state of mind.

Moving prospects forward to becoming customers requires commitments. The three main types of commitments are time, reputation risk, and cash. After watching this video, you will understand the different kinds of commitments you can ask for and incorporate those into your meetings to move prospects down the path of becoming customers.

Getting commitments of time, reputation, or cash requires being intentional with your requests. After watching this video, you should have a plan for the kinds of commitments you’ll ask for and who you’ll ask for them from.

Your business needs customers and there are two ways to find them: going to your customers or bringing them to you. After watching this video, you will know several approaches for going out to find prospects as well as ways to bring prospects to you.

Prospecting is hard work and can be overwhelming. Start with a small, focused effort to generate prospects. After watching this video, you will have some initial ideas for how you’ll get in front of prospects and get them coming to you for more information.

Customer segmentation requires you to understand “who-where pairs” that help you identify the customers you want to target and helps you reach out to them wherever they congregate. After watching this video, you will be able to begin segmenting your customers and understanding their common needs.

Customer segmentation is a major success driver for your business. After watching this video, you will be able to identify who you’re marketing to, where you can reach them, what types of marketing to use, and what kind of messages might resonate for that segment given their interests or buying motivations.

To have good customer conversations, you must prepare properly. After watching this video, you will understand how to prepare for your customer conversations.

Preparing For And Reviewing Your Conversations 

Preparing for customer interviews requires you to understand the customer and have a clear sense of the questions you want to ask them. After watching this video, you will know how to create a good customer profile and craft an insightful interview guide.

Right from the conception of your business idea to testing it with minimum risk and explaining what metrics matter, Lean Analytics by Alistair Croll and Benjamin Yoskovitz offers actionable information to create and run a data-driven startup. In this series, Tanveer Naseer, a principal at thoughtLEADERS LLC explains the lessons from this book including using data analytics to build your business model, understanding your growth stage and finding the right metrics to create a successful business.

Lean Analytics: Alistair Croll And Benjamin Yoskovitz

“Don’t sell what you can make, make what you can sell,” this is the basic premise of Lean Analytics. Learn how to use analytics to figure out people's wants and build your business around them to gain success.

You think your business idea has potential, but how do you make sure it does, without spending a huge amount of time and money on it? Learn how to build and test a minimum viable product, to do this.

In the early stages of a startup, it’s smart to test your ideas and gather data by building a minimum viable product, before you invest too much time and energy on the real offering.

A real measure of valuable data is one that engenders action. To find out what data to collect and measure for your business area, watch this video.

Don’t get caught up in feel-good vanity metrics like “total sign ups” -- they’re just numbers that stoke your ego. Get a real sense of engagement for your product or service by measuring “total active users.”

The authors of Lean Analytics suggest that every startup needs to pick ‘the one metric that matters.’ This video cites four reasons to explain why this is important.

By choosing your most important metric, you set a clear goal for your team and encourage experimentation as everyone works towards meeting that goal.

Testing is a critical part of data-driven growth strategies. This episode discusses four different kinds of testing methodologies you can adopt to compare results and adapt your startup business model.

Amongst the many different types of testing analyses, some like customer segmentation are industry-agnostic and offer valuable insight into customer preferences.

According to Lean Analytics, each startup goes through five stages of growth. Find out what they are and where your venture stands, in this episode.

It is critical to understand what stage of growth you are at with your startup, such that you are able to track and plan ahead for the next stage of growth.

Many organizations are still stuck in the traditional decision-making style and need a mindset shift toward being more data-centric. Watch this episode to learn how to foster a data-driven culture in your organization.

How To Cultivate A Culture Of Data At Your Company

Be transparent and share the data and the analytical methods you’re using for decision-making to get employee buy-in for a data-centric approach.

Data and analytics are important for business but it is more important to ensure that you have genuine passion for the business you are launching. This video suggests asking three questions that can help you analyze your passion.

Never create a business you are not passionate about, you will eventually lose interest and not find enduring fulfilment, which ought to be your goal in the first place.

Being a better thinker can improve your relationships, your work, and your emotional intelligence. In this course, Alyssa Lowery Ph.D., a philosophy instructor at Vanderbilt University, will walk you through her very best advice on ways to improve your thinking, including what to do and what not to do when tackling a complicated idea, problem, or conversation.

How To Improve Your Thinking By Alyssa Lowery, PhD

Being a better thinker can improve your relationships, your work, and your emotional intelligence. But “improving your thinking” is so abstract; it’s hard to know where to start, or what starting would even look like. In this course, you'll learn how to do just that from Alyssa Lowery Ph.D., a philosophy instructor at Vanderbilt University.

We often think of thinking as an isolated, solitary activity. But after this lesson, you'll be able to recognize the way in which thinking happens with other people.

Being a great thinker starts before you ever crack open a book or enter a conversation. After this lesson, you'll be able to begin cultivating the virtue of open-mindedness.

Our cultural emphasis on efficiency is often in tension with what makes for great thinking: patience and care. After this lesson, you'll be able to take your time with an idea or question, setting yourself up for a thought you can be proud of.

Some of the most critical tools in your thinking toolkit are distinctions. After this lesson, you'll be able to deploy one essential distinction to avoid being swept into a haze of messy ideas.

A place where vagueness often slips into thinking or conversations is in confusing descriptive and normative sentences. After this lesson, you'll be able to use this distinction to this more carefully about these important concepts.

When you're already inclined to think something, it's easy to be satisfied with the first argument for it that you hear. But after this lesson, you'll be able to look for the strongest argument to keep your thinking sharp.

You might already be skeptical of Wikipedia, but what makes for an actually trustworthy source of information? After this lesson, you'll be able to trace an idea to its source and then make sure it meets your standards.

Generalizations are both fast and useful, but sometimes they become a way to avoid thinking carefully about a topic. After this lesson, you’ll be able to use generalizations effectively, and avoid them when necessary.

Now, what's this really about? After this lesson, you'll be able to use the philosophical trick of "thought experiments" to clear away the fluff and get to an idea's core principles.

Perhaps the most famous philosopher of all time, Socrates, opened almost all of his conversations with one question: "What is that?" After this lesson, you'll be able to avoid being stumped by this simple question and instead provide a clear account of your subject matter.

When you already know you're right, it's really easy to dismiss your opponents. After this lesson, you'll be able to use the principle of charity to make sure you give those who disagree with you their proper due.

One of the most familiar fallacies is the ad hominem. But after this lesson, you'll be able to point out this fallacy accurately and avoid a common mistake: making the ad hominem fallacy's evil twin.

A common phrase is "begging the question." But for philosophers, this phrase has a very particular meaning. After this lesson, you'll be able to use the phrase in its philosophical sense and avoid the fallacy to which it refers.

Answers are overrated! After this lesson, you'll be able to ask two key questions to get to the heart of any issue, problem, or conversation.

Some of our most popular ideas rely on untenable claims about truth as a whole. After this lesson, you'll be able to avoid these often contradictory claims and speak more confidently on one of the most fundamental questions.

It's tempting to think that thinking alone can solve all of your problems, but sometimes you need to use a different approach. After this lesson, you'll be able to recognize situations where thinking might come up short and deploy another strategy instead.

Now that you have finished the course, how do you ensure that you get the best out of these lessons? Learn in this lesson.

Billionaire maverick, dream catcher, or quirky businessman, it might be difficult to define the CEO of SpaceX and Tesla, but Ashlee Vance's biography sets out to do just that. Stay tuned to this series to find out what fuels Elon Musk and his strategies for excellence.

Technology is meant to serve a much higher purpose than make everyday lives easy, believes Elon Musk. Whether it is Solar City, e-transport or space dreams, the Tesla CEO always sets his sight high.

The Maverick Who Wants To Change The World

Elon Musk had a clear goal even while still in college. Driven by a bigger purpose, saving the human race from annihilation, for instance, he set about exploring his options. His journey makes for interesting insights, watch this video to learn more.

Elon Musk's goals are broad and far-reaching. Consider expanding your corporate goals from acquiring customers to helping customers.

If there is one thing Elon Musk is bullish about, it is perseverance. Whether it’s a bonding exercise with colleagues or the Burning Man Festival, he is always up for a challenge with his never-say-die attitude. What makes this entrepreneur a survivor, clawing back from bankruptcy and failure? Find out in this episode.

Bringing your dreams to life requires perseverance. Stay focused and work hard, even when the obstacles seem insurmountable.

Elon Musk's idea for any business is simple: pick an industry with money and enough inefficiencies to exploit using the internet. Learn how his innovative fixes ensured customer satisfaction and loyalty. You can try applying this principle to your situation.

Business ideas are all around you. One way to find them is to look for inefficiencies and come up with solutions to fix them.

A big idea can be overwhelming but broken down into simple chunks, it becomes achievable. Elon Musk has mastered that thought process and so can you. Take cues from how the Mars mission shaped up by watching this video.

Big tasks can seem too overwhelming to get started. When this happens, break your complex ideas down into smaller, actionable pieces.

Elon Musk can be one of the few tech-preneurs who can make environmentalism cool and coveted by the rich and happening. He makes it possible to save the planet while furthering your goals. Watch and learn.

Your company mission may inspire employees but not consumers. Make sure your product or service aligns with your mission as well as your customers’ needs.

They say your true character is revealed under stressful situations. This is where Elon Musk scores over his competitors. The story of how he brought Tesla back from the brink of bankruptcy is educative. Hit play to learn more.

It's easy to make bad decisions in a crisis. Under pressure, stay focused and rational as you find a solution.

He may not wear a cape but Elon Musk's all-or-nothing attitude has earned him a superhero stature. There's more to his rise and rise, also find out why there are big payoffs for taking risks, in this episode.

Big ideas demand big action. If you believe in an idea, don't wait to get started—go all in.

In this course, executive coach Joel Perez, PhD will share his strategies to build self-awareness over time. First, you'll get a foundation of what self-awareness truly means, including its subjective importance. Then you'll discover some common obstacles to self-awareness, and learn how to overcome them. Finally, you'll learn methods for building and applying self-awareness in order to achieve results.

Strategies To Improve Self-Awareness By Joel Perez

Self-awareness is the secret sauce towards achieving success in your career and relationships. At the end of this course, you'll be able to use proven strategies to build your self-awareness.

In order to be in a position to improve self-awareness, you must first define it. After this lesson, you'll be able to recognize how self-awareness is defined by way of dispelling common myths.

Being grateful makes it easier to recognize all the good you are surrounded with, especially when things are tough. After this lesson, you'll be able to incorporate gratitude into your self-awareness practice.

When trying to build awareness, you should start with the values and thoughts that influence you. After this lesson, you'll be able to identify your values in the process of developing Self-Awareness.

Everyone has different biases, so it's important for you to recognize your biases and how you can overcome them. After this lesson, you'll be able to recognize the importance of naming your biases in developing self-awareness.

What role do your family, friends, and colleagues play in developing self-awareness? After this lesson, you'll be able to identify the role interpersonal relationships play in developing Self-Awareness.

If you have a hard time soliciting feedback, you might be missing out on valuable information that can help you succeed. After this lesson, you'll be able to overcome your fear of feedback.

Do you struggle with complacency? Complacency can lead to stagnation. After this lesson, you learn how you can move to action.

Self-awareness takes work. After this lesson, you'll be able to develop habits to keep you from becoming lazy.

Have you been told that you have the potential to achieve great things? Have you ever tapped into your potential to achieve something? After this lesson, you'll be able to recognize the relationship your potential has in developing Self-Awareness.

Understanding your motivators is key to developing self-awareness. After this lesson, you will be able to apply several tips for understanding your inherent motivations.

You hold the keys to building up your self-awareness. All it takes is recognizing what will work for you to persevere through it. After this video, you'll be able to incorporate strategies to get to know yourself so you can develop self-awareness.

Developing the discipline of being able to "pause" and create space for self-awareness is key. After this session, you'll be able to utilize strategies that help you to increase your mindfulness.

How do you develop and leverage a personal and professional network? After this session, you'll be able to tap into your personal and professional community to help you develop self-awareness.

Working on yourself can feel daunting, but luckily, there are external resources, such as coaching, that can help you stay motivated. After this lesson, you'll be able to identify the key benefits that can come from partnering with an outside source as you develop self-awareness.

In life, it's common for humans to want to feel progress and growth over time. After this lesson, you'll be able to recognize the uses of self-awareness as it relates to your personal development.

Effective communication is essential for many reasons, including solving problems, resolving conflict, and giving direction. After this session, you'll be able to utilize your self-awareness as a means to more effectively communicate with others.

If you find yourself feeling stressed, perhaps tapping into your self-awareness is the solution. After this lesson, you'll be able to leverage self-awareness to reduce your stress levels and minimize their impacts.

If you're interested in being a leader at any point in your career, self-awareness can be a great skill to hone as part of your arsenal. After this lesson, you'll be able to recognize how being self-aware will help you become a better leader for your organization.

In this video, Joel encourages you to keep practicing the lessons learned in this series and offers some more resources to help you become more self-aware.

Having risen from more rejections than she can remember, award-winning marketer and best-selling author Sam Bennett draws on her insights working in theater and film to help you find the opportunity in rejection, sharing tips on how to overcome your setbacks with grace. Following this five-step program, learn how to get more comfortable with failure. Master the power of perspective to guide you down the path that helps you accomplish your dreams.

Following this five-step program, learn how to get more comfortable with failure. Master the power of perspective to guide you down the path that helps you accomplish your dreams.

Module 2: R-E-J-E-C-T Find Out What It Means To Me

Rejection affects us deeply, and can even feel like physical pain. In this lesson, you'll learn why rejection affects us the way it does, and how to respond to your feelings of rejection reasonably.

Being rejected so often creates intense feelings of disappointment. After this lesson, you'll be able to take those disappointments in stride and turn your attention to what may be coming next.

When you've experienced disappointment, it's easy to globalize and feel rejection everywhere. In this lesson you'll learn how to categorize your rejections into types, so you can take away just the lesson you needed to learn.

Sometimes the ego's reaction to rejection is to get more proud, but ignoring your true emotions is missing out on one of rejection's most important lessons. After this lesson, you'll have a process that will enable you to face your feelings and soothe yourself through them.

Our brains love to tell us negative stories about ourselves over and over. In this lesson, you'll learn a new way to talk to yourself about past failures, one which reduces your emotional attachment to a particular failure and helps you to move forward.

What do you really think success is? In this lesson, you'll learn a new understanding of success that you can use to both appreciate where you're at right now and to build a plan for your future.

It's often painful to revisit a failure, but not thinking about it can often mean remembering it incorrectly. After this lesson, you'll know how to discern what really happened and separate fact from hyperbole.

Not all rejections are equal. In this lesson, you'll learn how to pinpoint exactly who rejected you in order to better understand what happened and how you want to feel about it.

Failure can feel like the end of the world. But what if it isn't? After this lesson, you'll be able to identify the actual consequences of a specific failure.

Disappointments are hard, there's no way around it. But in this lesson, you'll learn how to appreciate disappointments for what they can teach you, and be able to identify what each one teaches you about what you really want.

Small criticisms can often feel like big rejections, even when we need to hear them. In this lesson, you'll learn a practice from theater in order to accept constructive criticism gracefully.

If it seems like the same rejection happens to you over and over again, maybe it's time to look inward. After this lesson, you'll be able to check your life for the patterns and stories that keep turning up and start to make new ones.

You may be rejected hundreds or thousands of times. In this lesson, you'll acquire a strategy to treat each rejection as a learning experience, instead of letting the numbers get you down.

Sometimes the best way to beat rejection is to look at its opposite: success. After this lesson, you'll be able to keep track of your successes in order to build a list of things to do, instead of things to avoid.

It's hard to walk away from something once you've spent a lot of time and effort on it. In this lesson, you'll learn the key question to ask yourself to make sure you're not investing more time on a project than it really deserves.

An enormous percentage of your thoughts are self-criticism, but that kind of talk keeps you trapped in self-defeating behavior. After this lesson, you'll be able to change the tape of negative thoughts in your head to a voice that recognizes your hard work.

The anticipation of rejection is almost as bad as the rejection itself. In this lesson, you'll learn a strategy to prevent that terrible anticipation by instead seeking failure out in a variety of situations.

Rejection can make you feel like you're never going to achieve your goals, but that's a lie. In this lesson, you'll recognize you're closer to success than you thought and will learn how to think in terms of incremental improvements.

You're probably telling yourself the same story about your failure, but what if you broke that rhythm with a new thought? After this lesson, you'll have eleven new thoughts to practice with.

Rejection sometimes hurts so much not because of what happened, but because of the way it happened. After this lesson, you'll be able to identify your values and understand the role they play in how particular rejections affect you.

Rejection can leave us feeling powerless. But in this lesson, you'll learn a process to regain your feeling of control over your life and take back your path to success.

Sometimes rejections are helpful indicators that we just aren't in the right place. After this lesson, you'll be able to surround yourself with people you like and respect, and who like and respect you, too.

One of the best ways to deal with rejection is to start building pride in yourself. After this lesson, you'll be able to start the habit of recording your achievements in order to keep setbacks in perspective.

In this video, Sam will share further resources on how to combat rejection that you might face in your endeavors.

One-size-fits-all doesn't hold. Not for t-shirts, or for leaders. The people featured in this series break the conventional stereotype for leadership and business approaches, and still emerge as the best in what they do.

Jack Dorsey refuses to be put in a box, so, even though he is a chief executive, he is also a certified masseuse who loves fashion and makes time for hot yoga and drawing.

There are many unique ways to achieve success. You don't have to fit into the workaholic CEO stereotype to get there.

Hollywood actor Gwyneth Paltrow didn't let her celebrity status limit her. Unafraid, she evolved into an entrepreneur, a wellness guru and a lifestyle influencer with Goop.

If you have a niche brand, it is important to identify your audience and leverage your idea (and their loyalty) to build its strength and longevity.

Her outlandish designs and outspokenness belie her stature as one of the world's leading fashion designers. Vivienne Westwood — also an activist and environmentalist--is a force to be reckoned with.

You don't have to sacrifice your principles to be successful. On the contrary, your authenticity to your values will create a bigger brand. You.

He started working at 16, and Virgin founder Sir Richard Branson has never quite let go of his childlike enthusiasm to be unique and fun-loving, even at work.

Leaders don't have to be humor-free. Fun at work not only refreshes and invigorates but can also lead to new ideas.

For video game auteur Hideo Kojima, the lines between real and reel are so blurry that he says walking becomes dangerous for him! Find out why.

Creativity can flow across disciplines. Deep-dive into your ideas, let them absorb you and see the magic happen.

This is the story of how a little boy's fascination with the world of knowledge that encyclopedias opened up to incorporate the largest of the kind available free of cost, online, in multiple languages at the click of the mouse. Here's how Jimmy Wales and Larry Sanger rewrote the book to launch Wikipedia, and why its community-driven approach is a success.

New concepts and ideas do not necessarily evolve quickly. Change can be incremental, with adequate testing and minimal disruption.

What makes the relentless pursuit of perfection a lifelong fascination? In this episode, we find what fuels Jiro Ono's preoccupation with sushi all-consuming. In a routine cultivated with rigor for 85 years, the world's greatest sushi master returns to his passion daily looking for a rare kind of perfection.

Sushi making teaches that improvement comes with hard work, dedication and consistent routine. Improvement doesn't lead to the goal, it is the goal.

Daniel Ek mastered the art of disruption early. He was already designing websites at 14, he was at the helm of an online marketing firm by age 20 and then founded pathbreaking digital music streaming service Spotify at 23. This series tracks his journey to see what fuels his inspiration.

If you believe in your vision, plough forward despite a low chance of success. Your greatest satisfaction is likely to be found in striving for the goal rather than achieving it.

Walt Disney was an imagineer: an engineer with visionary imagination. Generations of children and adults alike have this man to thank for some of their happiest childhood memories of lovable characters such as Mickey Mouse and Donald Duck and the magical Disneyland. Fun was a serious pursuit for him, one that he made his life purpose.

If you let curiosity be your guide as you pursue dreams and ambitions, your growth and development will never end. Obstacles will seem smaller because your sites will always be trained on the road ahead.

When a horseriding accident left him paralyzed neck down, this Superman grew wings. Life had just begun for Christopher Reeve. He used his celebrity to draw attention to spinal cord disabilities that led to research funding for the cause. He fought for disability legislation, directed and acted in movies and TV shows. He could fall but nothing could keep him down.

Your success in meeting a challenge is determined not by the challenge itself but by your response to it. Regardless of how insurmountable a challenge may seem, focus on the possibilities and potential outcomes.

Despite being born into enormous wealth, Karl-Johan Persson, grandson of Erling Persson, the founder of H&M, put in years of hard work to prove his mettle before taking on the reins of the fashion retail brand as CEO in 2009. Watch this video to see how Karl-Johan Persson led H&M into a decade of explosive growth while leading the charge for high-street fashion businesses to become more sustainable.

Pursuing an aggressive expansion strategy while building a sustainable business is not an easy task, but it is important to strive towards it while acknowledging the challenges of balancing environmental, social, and economic risks and opportunities.

It is tough to believe that Pierre Omidyar, the founder of eBay -- the world’s largest personal online trading community -- became a web entrepreneur almost by accident. This video traces the fascinating journey of the French-born Iranian-American technocrat billionaire. Get inspired by his impactful philanthropic efforts aimed at building a more equitable society and his latest adventurous foray into online media and journalism.

If used correctly and with transparency, the internet has the power to give individuals access to information and opportunity, which can help build helpful and trustworthy communities and allow people to reach their potential with honesty.

Rising to the Challenge traces the leadership journey of Carly Fiorina right from her graduation from Stanford to her stint as a secretary to eventually rising up to be the CEO of Hewlett-Packard, one of the world's biggest tech companies. Focusing on her personal, professional and political struggles as she fought cancer, suffered the devastating loss of a child and yet went on to run for Presidential office, this series offers invaluable insights into what makes an undaunted leader.

Get an in-depth peek into presidential candidate and corporate honcho, Carly Fiorina’s journey as a leader. While navigating personal tragedies and professional challenges, learn what goes into making a leader by unlocking human potential.

True leadership lies in identifying and unlocking inherent talent in people. Learn what differentiates a manager from a leader and how true leadership is about supporting and challenging people to reach their full potential.

A leader's primary job is to unlock the potential in people. You can do so by taking a chance on someone and providing them with tools and opportunities to unleash their potential.

Carly Fiorina, through her own experiences, has been well-acquainted with the hugely misogynistic treatment meted out to women at work and home, across the world. Fiorina decided to make a positive change in this direction and focused her efforts to helping women in developing nations get the opportunities they deserved. Watch this video to see how empowering women can transform communities.

Are You Giving Women The Opportunities They Deserve?

Women are an underutilized resource in the world today. Creating better opportunities for women can transform careers and communities.

As companies grow they often get entangled in administrative and hierarchical structures that stifle growth and innovation. Learn how Carly Fiorina cut through bureaucratic red tape to allow for flexible growth and innovation when she took over Hewlett-Packard.

A bureaucracy is a complicated, hierarchical system of rules and processes that tends to create complacency. Whenever possible. avoid allowing bureaucracies to develop in your organization.

No one likes listening to stories of picture perfect lives. This episode discusses how sharing honest stories, as a leader, which include struggles and gaffes can prove more engaging than neat and tidy ones focused on glorifying successes.

People can't relate to easy success stories. To build relationships and credibility, share your struggles openly and honestly.

Holding on to one’s values and principles is not always easy, yet it is the right thing to do. Learn how Fiorina survived the public humiliation of being fired from her job as CEO by staying true to her core values, in this episode.

When faced with a challenge, it's important to stay true to yourself and to your principles. Figure out your non-negotiable positions and work to compromise in other areas.

Carly Fiorina learned the hard way that sometimes in business and politics diplomacy may be the preferred route to take. Watch this video to find out why.

Some ideas may be true but inappropriate to voice aloud. Be mindful of when it's more important to be sensitive than honest.

In this course, longtime business owner and consultant Eric Zackrison, PhD, will show you how to critically assess sources of information and how to determine the right approach to make the best decisions. You'll also learn strategies for approaching both simple and complex problems, along with a process for taking your team through the entire life cycle of a challenging decision. Finally, you'll gain an understanding of common traps people fall into when solving problems, both individually and as a team.

Critical Thinking And Problem Solving By Eric Zackrison

In this course, longtime business owner and consultant Eric Zackrison, PhD, will show you how to critically assess sources of information and how to determine the right approach to make the best decisions.

One of the biggest barriers to thinking critically is unrecognized biases. After watching this, you will be better able to put your biases aside and get at what is actually being said.

The better able you are to get the message, the better prepared you'll be to actually evaluate it. This lesson sets you up for success by showing you how to remove barriers, both internal and external.

Questions are one of the most powerful tools for better listening, better understanding, and better analyzing. After watching this, you'll have more tools in your toolbox for using questions effectively.

The information we get is not always based on solid data. This lesson sets you up to better assess the information you are getting to make sure it's reliable.

An odd contradiction of problem-solving is that clarity on restrictions actually leads to more freedom. After this lesson, you'll be able to assess the parameters of your decisions leading to a clearer path to solving problems.

Research shows that even a little structure leads to better decisions. After watching this, you will have several simple problem-solving models that you can apply to your own decision-making and problem-solving.

Sometimes a simple model is not enough. This lesson gives you a tool to work through large complex problems that lead to better solutions that last.

The first step to solving any problem is to first make sure that everyone on the team truly understands what they are trying to solve. After watching this, you will be able to set your team on the right path by guiding them to a full understanding of what they are trying to solve.

Too often solutions are adopted that do not truly solve the problem. After this lesson, you'll be able to guide your team in establishing criteria for success so you have something to compare options to.

The more ideas you have on the table the more likely you are to have the best solution on the table. After watching this, you will have several actionable skills to use in generating potential solutions.

It is not enough to just have ideas, good problem-solving uses processes to limit your choices to the best option. After watching this video, you will be able to guide your team in assessing the various choices and limiting them to the most appropriate option.

The work does not end when the decision is made or a solution is identified. You also have to implement the solution or decision. This lesson sets you up for making your implementation long-lasting and effective.

There are a number of common ways that we can be fooled by things that sound logical on the surface but are flawed. This lesson will help you identify some common fallacies and be able to counter them.

The way that data is presented can be misleading. After watching this, you will be able to recognize some common data manipulation techniques and better assess the data you get.

Groups are a great way to reach high-quality solutions but also come with some common pitfalls. This lesson identifies some common pitfalls and gives you some tools to avoid them.

In this episode, Eric discusses further resources to help you be better at critical thinking and problem-solving skills.

Ever wondered why we keep checking, clicking, scrolling, and coming back to some apps on our mobile phones? Entrepreneur and author Nir Eyal explains that this is because deliberate thought has gone into designing these products to make them habit-forming. Tanveer Naseer, a principal at thoughtLEADERS LLC shares key insights from Eyal’s book, Hooked, in this must-watch series for anyone who wishes to understand how products can have the power to influence behavior.

What makes us so hooked to our phones? What urges us to play mobile games relentlessly? Do you know that some of these behaviors have been deliberately shaped by tech companies? Learn how they manage to get us habituated without spending huge advertising budgets.

Habits are behaviors that require little or no conscious thought and often guide our daily actions. Understand the cognitive psychology behind habits and their value for business in this episode.

Habit-forming products can be valuable to businesses as they can modify user behavior by creating unprompted consumer engagement to common triggers like boredom or loneliness.

Write Down Your Problems To Eliminate Them

Write Down Your Problems To Eliminate Them

Write Down Your Problems To Eliminate Them

Episodes

1. Introduction To A Worry-Free Life

2. Two Tried-And-Tested Formulas

3. The Cost Of Worry

4. Analyzing To Solve Worry

5. Write Down Your Problems To Eliminate Them

6. Break The Worry Habit Before It Breaks You

7. Seven Ways To A Peace-Positive Attitude

8. How To Stop Worrying About Criticism

9. Six Ways To Keep Your Energy High