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Future Ready Podcast

Newly Released

Upskill with the world’s most influential books in bite-sized lessons.

Insights On Team Management

Insights On Leadership

Insights On Personal Development

Financial Management

Insights On Communication

INSIGHTS FROM BEST-SELLING BOOKS

Upskill with business leaders, subject matter experts and faculty from top universities.

Leadership Essentials

Lessons On Personal Development

Lessons On Communication

Business Planning

Lessons On Productivity

INSIGHTS FROM FACULTY & EXPERTS

The Lean Startup is a book that transformed the business startup environment – leading to a shift in the way companies are built and impacting the launch of new products. Author Eric Ries offers stimulating new ideas to help a company stay lean and agile and provides innovative insights that can help you build a sustainable business.

Adopting lean manufacturing practices can help you reduce product failures by bringing structure and science to your entrepreneurial passion. Learn from iconic car maker Toyota’s experiences to avoid risks, evaluate early signals from the market and eliminate waste to create a lean, sustainable business venture.

Why Startups Need Lean Lessons From Toyota

Author Eric Ries argues that entrepreneurs should liken the launch of their startups to driving a car, rather than steering a rocket. Find out why in this video.

As a startup entrepreneur, you may not know the market and your customers all that well, so stay flexible and agile and be prepared to deal with ambiguities.

Both the conventional rule book and radical, non-disciplined methodologies fail in unpredictable startup environments. So what is the right way to deal with uncertainty? Find out in this episode.

Fight Uncertainty Through Validated Learning

Adopt a scientific, research-based, data-driven approach to verify your assumptions and keep learning about your ideas, offerings and customers to build a sustainable business.

To build a lean, successful business, it is important to focus on the essential elements to avoid wasting time and resources. Learn how to eliminate waste in this video.

Make sure any activity you undertake makes a positive contribution to your business by seeking feedback at every stage, before you invest significant time and resources on it.

The Build-Measure-Learn (BML) loop is at the heart of Ries’ lean startup methodology. Understand the approach and learn how to leverage it to minimize risk for your business.

Build a minimum viable product (MVP) to test key elements of your business idea with potential customers to gauge their response rates against your expectations.

It is easy to lose sight of the real picture by getting trapped in top line metrics. Ries explains the kind of metrics you should look out for to garner a true sense of the success of your business idea.

Don’t get caught up in a sea of meaningless data; even a couple of well targeted metrics can help identify potential pain points and areas where you could make a difference.

Not getting the desired results while working on your venture? Learn how pivoting helps with course correction can help achieve successful outcomes.

If your metrics aren’t indicating sustainability, rework your strategy using what you have built and learnt so far to ensure that your business remains viable.

Arguing against conventional wisdom, Ries advices completing tasks in small batches to maintain efficiency. Find out how this helps in the early stages of your launch, in this video.

Quality checks, error detection and design tweaks are easier and more efficient when carried out in small batches, as they minimize the time and resource loop.

In The 21 Irrefutable Laws of Leadership, world-renowned leadership expert, John C Maxwell, breaks down the subject of leadership into 21 tangible laws that can help anyone become a great leader. In this series, Gary Ross, a principal at thoughtLEADERS, LLC explains these ground-breaking principles of influence, empowerment, and intuition.

The 21 Irrefutable Laws Of Leadership By John C. Maxwell

Arguing that there are no born leaders and that leadership is a skill anyone can learn, John C Maxwell strips down leadership to a core set of principles that he believes anyone can learn. If you have ever wondered where to begin working on improving your leadership skills, you have come to the right place.

Why could the McDonalds chain not achieve its iconic success under its founding brothers? What enabled Mother Teresa to command respect despite lack of title or power? Find answers to these questions and learn how to develop your leadership ability over time in this episode.

It is not position, power, money or even knowledge that determines a person’s ability to lead. Rather, leadership comes from developing one’s character, network, relationships, and ability to handle the abstract.

Maxwell asserts that genuinely effective leaders show clarity of vision, add value for others and are caring and respectful. Learn how to strengthen the foundations of your leadership and inspire trust and respect by focusing on these areas.

Make sure you stand on solid ground and engender trust by staying strong to your convictions and upholding the rules you want to inspire others to keep.

People are instinctively attracted by and respect those who appear to be better leaders than themselves. Learn how to command respect and develop your intuitive powers by continually communicating and observing to attract followers who look up to you.

To continually earn respect over time, you need to show respect to others, act with courage, and genuinely care about the well-being of others.

Connection is crucial to commanding influence as is understanding who can best complement you. Learn how building genuine connections with people and empowering them helps you achieve professional growth.

To earn your staff’s trust, you need to take time to connect with each individual and connect with them on an emotional level.

As a leader, you need to set an example. Learn how to get people’s buy-in for your vision and to not give up even in the face of losses with a steadfast focus on winning.

Remember, even if people like a leader’s vision, they won’t follow a leader they haven’t bought into and one way to get buy-in is to lead by example.

Momentum is a leader’s best friend. It’s the idea of making small incremental gains over time towards a larger goal. This video explains that in order to maintain momentum, leaders have to learn to prioritize and often decide between what to keep and what to sacrifice.

The higher one goes in leadership, the greater your responsibilities and the more you need to think of the greater good. If you want to be a great leader, ask yourself, are you willing to sacrifice for others?

In the end, what will be remembered is the legacy you leave behind. To grow your organization and leave a lasting legacy, you’ll need to develop your people such that they go on to accomplish great things without you. This video explains how.

To proactively determine your legacy, clearly define it, uphold it and equip and develop the people who you want to carry it forward to leave a lasting impact on the future of your company.

If you are frustrated by challenging situations at work, help is at hand. Jon Wortmann’s Mastering Communication at Work, co-written with Ethan F. Becker explores the skills and formats required to take charge of the messages you send out. Wortmann, a principal at thoughtLEADERS, LLC explains how you can master these communication skills.

Mastering Communication At Work: Ethan F. Becker And Jon Wortmann

We all have faced hurdles at work, whether with changing targets, difficult colleagues, or worse. Jon Wortmann suggests it all boils down to one factor. How do you get people to trust you?

How many meaningless conversations have you had? The frustration of trying to comprehend what it is all about and where it is headed cannot be overemphasized. According to Jon Wortmann, it all depends on the type of person the communicator is -- Deductive or Inductive.

You need to put your point in the right place for your listener to hear you. Place your point according to whether your listener is inductive or deductive.

It is a human need to feel valued. Validation is letting the person you are communicating with know that they matter. However, different people have different manners of feeling validated. The skill is in understanding what makes them feel wanted.

Different people require different types of validation. Take the time to understand what makes your individual co-workers feel respected and validated.

We tend to frame our memories and stow them away for access at a later date when we need to reference them. Different situations demand novel frames. Learn how to choose the right frame and apply it for impact.

Choose frames that express the ideas you want people to remember and appreciate. Create, practice and test your frames so that you have them ready when needed.

It is not possible to communicate with someone who is on the defensive, says Jon Wortmann. Since they are not able to focus, use science and defensive persuasion to reach out to them.

Are You Ready For Someone Who Is Defensive?

Help the defensive person focus and listen by validating them. Ask them a question that gets them thinking and shows you care.

What are the most essential things to plan before you send out meeting invitations? Knowing how to organize a brainstorming session is as important, if not more, as the conference itself.

Do You Know The Components Of An Effective Meeting?

Meetings need a format that is consistent and respected. Structure your meetings, stick to each agenda item until its resolved, ask incisive questions and make sure everyone is included.

Having the punchline ready makes you more impactful. Making a presentation is like storytelling, there is a pattern to master and follow. You cannot go wrong with these pointers. This episode teaches you to be a great presenter.

Your presentation will come off as more authentic and meaningful if you know your ingredients by heart. Practice your punchline, story and data.

There are three simple steps to creating a culture of communication. Since mastering this skill is the differentiator between success and failure, take cues from the roadmap provided by Jon Wortmann.

How Do You Create A Culture Of Communication?

Identify the core messages for your organization. Build these messages into the organization's collective memory such that every co-worker has access to them.

Shaji Mathews breaks down what it truly means to build an AI-ready workforce—not through technology alone, but through capability, mindset and organisational design. This episode explains how leaders can equip teams with AI literacy, encourage experimentation and redesign roles for human-plus-machine collaboration. Shaji highlights practical steps to develop confidence in using AI tools, create learning pathways that keep pace with innovation and shift managers from task supervision to value-creation. The conversation offers a clear roadmap for organisations accelerating their AI transformation.

Building an AI-Ready Workforce with Shaji Mathew – CHRO, Infosys

Having risen from more rejections than she can remember, award-winning marketer and best-selling author Sam Bennett draws on her insights working in theater and film to help you find the opportunity in rejection, sharing tips on how to overcome your setbacks with grace. Following this five-step program, learn how to get more comfortable with failure. Master the power of perspective to guide you down the path that helps you accomplish your dreams.

Following this five-step program, learn how to get more comfortable with failure. Master the power of perspective to guide you down the path that helps you accomplish your dreams.

Module 2: R-E-J-E-C-T Find Out What It Means To Me

Rejection affects us deeply, and can even feel like physical pain. In this lesson, you'll learn why rejection affects us the way it does, and how to respond to your feelings of rejection reasonably.

Being rejected so often creates intense feelings of disappointment. After this lesson, you'll be able to take those disappointments in stride and turn your attention to what may be coming next.

When you've experienced disappointment, it's easy to globalize and feel rejection everywhere. In this lesson you'll learn how to categorize your rejections into types, so you can take away just the lesson you needed to learn.

Sometimes the ego's reaction to rejection is to get more proud, but ignoring your true emotions is missing out on one of rejection's most important lessons. After this lesson, you'll have a process that will enable you to face your feelings and soothe yourself through them.

Our brains love to tell us negative stories about ourselves over and over. In this lesson, you'll learn a new way to talk to yourself about past failures, one which reduces your emotional attachment to a particular failure and helps you to move forward.

What do you really think success is? In this lesson, you'll learn a new understanding of success that you can use to both appreciate where you're at right now and to build a plan for your future.

It's often painful to revisit a failure, but not thinking about it can often mean remembering it incorrectly. After this lesson, you'll know how to discern what really happened and separate fact from hyperbole.

Not all rejections are equal. In this lesson, you'll learn how to pinpoint exactly who rejected you in order to better understand what happened and how you want to feel about it.

Failure can feel like the end of the world. But what if it isn't? After this lesson, you'll be able to identify the actual consequences of a specific failure.

Disappointments are hard, there's no way around it. But in this lesson, you'll learn how to appreciate disappointments for what they can teach you, and be able to identify what each one teaches you about what you really want.

Small criticisms can often feel like big rejections, even when we need to hear them. In this lesson, you'll learn a practice from theater in order to accept constructive criticism gracefully.

If it seems like the same rejection happens to you over and over again, maybe it's time to look inward. After this lesson, you'll be able to check your life for the patterns and stories that keep turning up and start to make new ones.

You may be rejected hundreds or thousands of times. In this lesson, you'll acquire a strategy to treat each rejection as a learning experience, instead of letting the numbers get you down.

Sometimes the best way to beat rejection is to look at its opposite: success. After this lesson, you'll be able to keep track of your successes in order to build a list of things to do, instead of things to avoid.

It's hard to walk away from something once you've spent a lot of time and effort on it. In this lesson, you'll learn the key question to ask yourself to make sure you're not investing more time on a project than it really deserves.

An enormous percentage of your thoughts are self-criticism, but that kind of talk keeps you trapped in self-defeating behavior. After this lesson, you'll be able to change the tape of negative thoughts in your head to a voice that recognizes your hard work.

The anticipation of rejection is almost as bad as the rejection itself. In this lesson, you'll learn a strategy to prevent that terrible anticipation by instead seeking failure out in a variety of situations.

Rejection can make you feel like you're never going to achieve your goals, but that's a lie. In this lesson, you'll recognize you're closer to success than you thought and will learn how to think in terms of incremental improvements.

You're probably telling yourself the same story about your failure, but what if you broke that rhythm with a new thought? After this lesson, you'll have eleven new thoughts to practice with.

Rejection sometimes hurts so much not because of what happened, but because of the way it happened. After this lesson, you'll be able to identify your values and understand the role they play in how particular rejections affect you.

Rejection can leave us feeling powerless. But in this lesson, you'll learn a process to regain your feeling of control over your life and take back your path to success.

Sometimes rejections are helpful indicators that we just aren't in the right place. After this lesson, you'll be able to surround yourself with people you like and respect, and who like and respect you, too.

One of the best ways to deal with rejection is to start building pride in yourself. After this lesson, you'll be able to start the habit of recording your achievements in order to keep setbacks in perspective.

In this video, Sam will share further resources on how to combat rejection that you might face in your endeavors.

If you are looking for ways to acquire, protect and multiply your wealth, look no further. Written as pamphlets following the First World War by communication guru, George S. Clason,The Richest Man in Babylon is a bestselling classic that offers actionable advice on personal finance through a collection of tales and parables from Babylon. Watch this series to kick start your personal journey towards financial freedom.

The Richest Man In Babylon: George Samuel Clason

A young man in ancient Babylon seeks financial mentoring from a rich man who leads him to amass a fortune. This series offers time-tested principles that will help you manage your personal finance and lead you to riches. Keep watching.

Building wealth can only start when you realize that you need to regularly save a part of what you earn. This video teaches you the best way to save.

Think of yourself as only owning ten percent of your income. After expenses, this is the amount you have left to save.

Separating wants from needs is key to maxing out your wealth. And can be easily done. Watch this episode to learn how.

The key to saving is separating your needs from your wants. After you cover your needs, you can spend up to 90 percent of your total income on your wants.

Do you believe that some people are wealthier than others because they're lucky? This episode redefines luck and explains  how you can attract luck simply by taking action.

You make your own luck through hard work. When luck presents itself in the form of opportunity, grab hold decisively.

Seek time-honored advice from people who have done it before you. Learning about wealth is critical to owning it. This video explains how enduring wisdom can teach you to invest safely and accessibly.

What's critical to owning wealth is learning how to earn and retain it. Be patient and persistent in your drive for wealth and you will be better positioned to maintain it.

So now you have some money and are doing well. A friend comes to you seeking a loan. What do you do? Find out how to extend a lending hand and to whom, in this episode.

Do not feel obligated to lend money. If you decide to lend, separate your emotions from the task, do your due diligence, and ask for collateral.

Learn the fascinating story about this book written after the First World War for common folk living in uncertain economic times. Understand what makes this fictional account set in ancient Babylon so fascinating and enduring, in this episode.

The Secret Behind Babylon’s Richest Man

Look for a market need at any given moment and figure out how to meet it with a good idea. That will bring wealth.

Management consultant, author, and speaker Jamie Turner introduces a framework he calls the Four Pillars of Leadership. From Mindset and Mentoring, to Management and Marketing, this series delves into the tips and techniques to be a better leader.

How do you define leadership? Get acquainted with the matrix for communication and how to apply it in your workplace and life to be a better manager, leader, and mentor using this master plan.

A leader is someone who makes something happen that wouldn't happen otherwise. To grow as a leader, mentor and manager, it's helpful to operate within a framework of guiding principles.

Mindset over skillset, says Jamie Turner, letting in on techniques such as action (and not reaction) to play the game on the offense. Watch confidence levels soar as a result of this action-oriented approach.

A leadership mindset means taking a proactive approach to planning, innovating, and executing. It is an action-based approach that involves setting annual goals, recognizing that failure is a new beginning and that your confidence will come from positive results.

Keep the mentee's interests in mind when you advise them. Match your goals with their long-term goals. Build bridges by framing the questions correctly and opt for grace instead of rule of law.

People are motivated by what benefits them, not what benefits others. Frame your mentoring with the recipient's self-interest in mind, matching their goals with the company's needs.

Good communication skills are a surefire way of finding solutions. Jamie Turner suggests meeting dos and some don'ts. Call status meetings for quick updates, avoid micromanagement and assign action items for attendees before wrapping up.

Most business problems can be solved through better communication. Use meetings to facilitate communication by establishing meeting objectives, avoiding micromanagement, and ending with clear action items.

Get inside the minds of the person you are communicating with using Jamie Turner's Mind Mapping techniques. Don't be fazed by a group situation with a mix of personalities. Use these four steps to appeal to each of the quadrants.

Effective communication involves getting inside the heads of the people you're talking to. Tailor your message to the type of person or people you're addressing, covering off the four quadrants of the mindmap for broader audiences.

Microsoft’s Satya Nadella has remained true to the tech giant’s core vision: ruthlessly removing barriers to innovation. This series brings you the core principles from the cricket-loving CEO’s book Hit Refresh that can help build a future full of promise.

Hit Refresh By Satya Nadella With Greg Shaw And Jill Tracie Nichols

Microsoft has only had three chief execs in the organization’s 45-year history. Find out how Satya Nadella fits into this equation.

Nadella's Refreshing Approach To Leadership

Culture is a product of the collective mindset. Since taking charge, Nadella has focused on renewing the company culture beginning with the weekly senior leaders meeting.

Connecting your personal passion with your company's purpose will contribute to a culture of innovation and productivity.

Did you know that Nadella nearly missed out on the chance to work with Microsoft because he didn't show enough empathy during his interview?

To be an empathetic leader, you need to be out in the world seeing how people live and how your products affect their daily activities.

You will not always fit into a stereotypical leader mould, and that might be a good thing! Nadella says while it is important to show your hunger, you have to be true to who you are.

Consider your genuine abilities and interests and live up to them as best you can. By staying true to yourself, you will get noticed.

As a cricket player in school, Nadella picked up many of his leadership lessons from the sport. Here are three principles from his playing days that he applies to his work and life even today.

Lessons from cricket: Have respect for your competitor, but not awe. An individual, no matter how brilliant, who does not put his side first can destroy the entire team. Bolster the confidence of the people you’re leading.

Upskilling as you climb the ladder of success will stand you in good stead. Remember, your current job is only preparing you for what is to come.

The Importance Of Learning Skills On Your Way Up

Every role we play when rising up the corporate ladder trains us for larger responsibilities.

Good leaders spend more time listening. Nadella paid heed to what Microsoft leaders and employees had to say in the first few months of taking charge as the CEO, and that has proved invaluable.

Listening may be the most important thing you accomplish each day. What you hear may form the platform on your leadership.

Nurture the growth mindset of your team just like Satya Nadella does. Learn the three rules that leaders follow in Microsoft to make things happen.

Leaders should have what Satya Nadella calls a growth mindset - they should not be held back by hurdles, but try and overcome them on their own.

Understand the wisdom behind coexisting as you compete. Follow Steve Ballmer's 3 Cs that brought Microsoft closer to old rivals Apple, Google, Facebook, and Amazon.

Satya Nadella has a unique equation for trust that he has created by digging into the knowledge he received from his mother, a Sanskrit scholar.

Trust is a key determinant of success, allowing all parties to perform. Empathy, shared values, safety and reliability create trust over time.

This course is developed based on Prof. Vijay Govindarajan’s framework for Leading Innovation using the 3 Box Solution Model. This is one the modules from the course from Tuck Executive Education  at Dartmouth.

Introduction To The 3-Box Framework With Examples

Speaker, business strategist, and author of 'Winning with Relationships' Justin Cohen presents the formula for successful relationships. This series coaches on how to attract and engage high-value people, create instant rapport, resolve conflicts, and inspire action through the laws of influence.

All relationships, whether personal or business, share some basic rules, says Justin Cohen. He shows how having strong relationships not only increases your earning power but also makes you happier. The idea of community is what drives success. Are you making the most of your relationships?

No one is successful alone. In both our personal and professional lives, success requires relationships. Building strong relationships has a strong correlation with happiness and higher earnings.

Don't confuse manipulation with influence, cautions Justin Cohen. Inspiring people to follow your interests is the measure of your success. Describing the 3 kinds of people -- Givers, Takers, and Matchers, he unfolds the first law of influence.

Influence means getting people to do things that are in your interest and theirs. This means you may need to play a giver role while saving enough energy and resources for yourself.

After establishing the Givers as the most successful of all people, but also those who risk failing the most, Cohen elaborates on the three kinds of giving. You have to give to get, and knowing what to give when allows you to win influence.

There are three kinds of giving - transactional, generous, and attentional. Of the three, the most influential in relationships is attentional, the giving of attention and emotion.

We are not always our best versions, but we can aspire to be the ideal we strive for. Research has established that while toxic behavior such as ruling by sheer fear might get the job done, the fallout is too big to ignore in the long run. The second law of influence teaches you to raise your level of empathy along with your status.

Unpleasant or toxic behavior is not the way to win. When you exhibit toxicity, notice and acknowledge it, resolve to do better, and then move on.

The benefits of being nice have a ripple effect. It fills your emotional bank account and makes people genuinely like you. It might even make them turn a blind eye to mistakes, while they won't be that forgiving over a minor slip by the people viewed as rude or even aloof. Be nice, says the third law of influence.

The third law of influence is to be nice. You will inevitably do mistakes, but people are far more forgiving if you have a history of showing appreciation and respect.

The fourth law of influence is simple: Make people the center of your world by giving them your full attention. Showing people you care helps win them over, even more than the quality of service you provide or the value they get from you.

Everyone sees themself as the most important person in their world. To have influence, make others feel like the most important person in your world.

The magic of Madiba is at the core of the fifth law of influence. Cohen explains how Nelson Mandela could make even the people on the lowest rung of the socio-economic ladder feel special and valued. Tune in to the Madiba ESP.

Character is how you treat people who can do nothing for you. These three behaviors will help you influence everyone in the room: 1) Make eye contact; 2) Smile; 3) Maintain good posture.

Don't give the excuse of not being able to remember names to Justin Cohen. He has been there already. Plus, he offers some helpful ways to remember: write it down, use it often in conversations, and use mnemonics. Just try this sixth law of influence and you will see people warming up to you more.

When you use someone's name, you connect with their identity. Wherever possible, make the effort to remember people's names, and use them.

Show genuine interest in others, says the seventh law of influence. It sparks connections and makes them remember you better. Even if they seem kind of boring! Justin Cohen suggests you be interested in knowing why they are not being communicative. You get the drift, do your homework.

Make an effort to find interesting aspects of others. By showing interest, you will naturally create rapport and build relationships.

Acknowledging and appreciating people make them repeat their winning performance. The science on happiness lays out the three reasons why you should show appreciation more often: that's the eighth law of influence.

What gets appreciated gets repeated. To get the best out of people, let them know that you value and appreciate them.

It is not just important to give but to know what people want. The ninth law of influence asks you to tune in to understand what they want in three scenarios.

The relationship you have with your customers and teammates can largely determine your sales success. To build strong relationships, it's important to understand what your customers want.

Showing you care will make people want to open up to you. Let them know that you are invested in them and take out the time to find out what makes them happy. You may not be able to deliver on all the counts, but this knowledge is key to getting them to like you better.

People need to feel that you care. They will open up to you if they believe that you have their needs in mind.

Learn to mirror people to get them to like you more. The 11th law of influence takes a cue from the science of body language. Cop this subtle art to win them over.

It's natural to mirror other people's body language and facial expressions. Doing this a little more will make you even more effective.

Find out the three steps of power listening in the 12th law of influence. Cohen introduces American psychotherapist Carl Rogers to explain this concept. Remember to paraphrase, it has three benefits.

Power listening, probing, and challenging another's intentions help them (and you) understand what they want. Listening intently to your teammates and customers can enable them to find solutions themselves.

Understanding what you want and articulating it well is essential to ensure that the outcome is as desired. The 13th law of influence tells you to communicate your thoughts with others to avoid the message from getting lost.

Know what other people want, but also know what you want. Don't be shy about communicating what you want to others.

Use practical language rather than abstract constructs to avoid miscommunicating. That is what the 14th law of influence instructs to do.

When communication fails, it is often because we use abstract language, subject to misinterpretation. When you know what you want, make sure you communicate it in practical terms.

Try over-communicating rather than risk under-communicating, advises the 15th law of influence. Not being privy to information can be very frustrating but engaging with people, even if you are unable to brief them immediately, has its rewards.

Not communicating is another form of communication and may lead to wrong assumptions. Your employees need to hear and read your communication to feel valued.

The 16th law of influence teaches about the reactance effect and how to overcome it. Our inner teenager rears its head every time we are pushed to do something and prevents us from being persuaded even though the outcome is in our interest.

Human beings have a natural aversion to persuasion, to being pushed and prodded. One way to work through your teammates' reactive aversion effect is to provide choice.

The 17th law of influence underlines the role of feedback. Actively seek opinions to assess the areas where you can improve and those where you are performing very well. It is also an excellent way to offer a critique in a manner that will be welcomed and acted upon.

Reach out to others directly for feedback and be willing to work with the responses. Give feedback in practical, specific ways and set a positive expectation.

The power of positive affirmation is at the heart of the 18th law of influence. Justin Cohen illustrates why we need to express positive expectations to get the best out of people.

People want leaders to communicate the belief that they can achieve their goals. Express a positive expectation in what you believe your teammates and customers are capable of.

There's always something to lose in a difference of opinion. Let it be the need to be right, suggests Justin Cohen. You might win an argument, but have you considered at what cost? By focusing on the solution, you will evolve and win the war even if you lose the battle. That's the essence of the 19th law of influence.

Everybody has tremendous potential. To activate that potential, as a leader, you should establish an expectation of high achievement from your subordinates and teammates.

The 20th law of influence asks you to practice collaborative communication as against combative communication. Learn what makes or breaks a conversation and ERR to win in your relationships.

Collaborative communication involves showing appreciation, listening, anticipating desires, and mirroring. It also includes showing empathy, taking responsibility for communication, and sometimes even apologizing.

In an ideal world, others would always be cognizant of our needs and be as giving or collaborative as we are. Try the 21st law of influence and be the person you want others to be. Behavior is contagious too, thanks to the way our brains are wired.

Unconsciously, people mirror the behavior of those around them. Therefore, be the person you want others to be.

Small Things Do Matter | Prakash Iyer

Small Things Do Matter | Prakash Iyer

Small Things Do Matter | Prakash Iyer

Episodes

1. Building Passion- The Pepsi Way | Prakash Iyer

2. Getting Execution Right | Prakash Iyer

3. Govinda And The Art Of Team Building | Prakash Iyer

4. Is The First-Mover Advantage Overrated? | Prakash Iyer

5. Coaching Is About Enhancing Positives | Prakash Iyer

6. Why Understanding The Goal Can Be Tricky | Prakash Iyer

7. Small Things Do Matter | Prakash Iyer

8. The Value Of Consumer Insight | Prakash Iyer